By applying to become a customer of Bidfood Limited (Bidfood) you accept that the following terms and conditions will apply. These terms and conditions may be altered by Bidfood at any time without notice and your access to MyBidfood may be terminated at any time without notice. Your continued use of MyBidfood or continued ordering of products following such amendment of these terms will represent an agreement by you to be bound by the terms as amended. Where your access to MyBidfood is terminated, all disclaimers and limitations of liability set out in these terms will survive. You may not alter these terms without Bidfood’s express written agreement.



You confirm that the information you have provided throughout the registration process is, to the best of your knowledge, true and correct, and accept that any false or misleading information is likely to result in the cessation of supply.



If your application to become a customer is accepted by Bidfood you will be granted access to Bidfood’s online portal to view and order products; MyBidfood. The username and password provided to you are for your individual use only, and you undertake that you will ensure that these details are not communicated to any third party, and that no other individual will access MyBidfood using your account.



You accept that, whilst all care is taken to ensure that the information presented by the MyBidfood site is at all times correct and accurate, errors and omissions may occur, and you accept that Bidfood accepts no liability for such occurrences. Bidfood and the manufacturer or supplier of the product to Bidfood accept no liability for any change to the information without notice. Unless specifically stated otherwise, Bidfood is not the manufacturer of the products listed. Suppliers to Bidfood maintain their own product information, including allergy claims. Bidfood does not accept any liability with respect to loss, damage, death or injury, including consequential loss or damage arising from any misinformation against products listed on MyBidfood.




By applying to be registered as a customer of Bidfood, you consent to the information you submit on your application and any subsequent orders or correspondence with Bidfood being entered into a database. Bidfood may use this information for marketing purposes without any further reference or payment, or other compensation to the qualifying customer. Any request to access, update or correct any information should be directed to Bidfood Support Office, PO Box 74552, Greenlane, Auckland. All information shall be kept in accordance with the Privacy Act 1993.


You accept that all aspects of the MyBidfood site are the intellectual property of Bidfood and as such are copyrighted and cannot be used anywhere else without the express written permission of Bidfood. This copyright includes (but is not limited to) text, images, page layout, site functionality and source code.



All prices (unless specified) exclude freight, other charges and GST, and are subject to change
without notice (E & OE). GST will be added to all prices and included in the total invoice value that you must pay before the products are delivered.


The total order value shown before you submit your order is an estimate based on the products you have ordered. Some products are sold by random weight so when your order is packed ready for delivery, the actual quantity supplied may vary from your original order. The amount you will pay for your order will reflect any changes in quantity due to variance in weight of the products and may
also reflect any short supply due to unavailability of products.



By providing your credit card details you are authorising Bidfood to charge your credit card for
current and future orders you have placed, until you explicitly advise Bidfood to cease. The
cessation will take effect when Bidfood has been paid for all products supplied to you. Furthermore, you agree that Bidfood will charge your credit card prior to delivery of the products to you.


Your credit card details will be held securely in accordance with all current legislation and regulations. If for any reason Bidfood cannot charge your credit card for the value of products supplied to you then you will remain liable for the value of the products, plus any debt collection costs.


Orders must be placed before the order cut-off time, which is communicated on MyBidfood.
Delivery times and days are shown on MyBidfood.




Supply by Bidfood is subject to availability of the products ordered. Bidfood reserves the right to restrict supply of any product at its sole discretion. You accept that Bidfood has no liability
whatsoever if products are unavailable for you to order, or if Bidfood does not supply products that you have ordered. Products may vary from day to day and between Bidfood branches and regions.


If a product is delivered to you in damaged condition (including outside the manufacturer’s best before or use by date), or if product that you have paid for is not delivered to you, or you receive a product that you have not ordered, then you must call Bidfood customer service within 48 hours to request a credit or refund. Bidfood customer service can be contacted on 0800 BIDFOOD / 0800 243 3663. Claims for credits or refunds made more than 48 hours after delivery will not be accepted.



Bidfood reserves the right to restrict deliveries by geographic area. Bidfood may also restrict
deliveries to locations which are difficult or unsafe to access, including isolated locations or locations that Bidfood’s employees or vehicles cannot safely access.

Animals must be kept under control and not pose a risk to the health and safety of the delivery driver. Deliveries will be made to the front entrance of your building at street level.


You must accept delivery at this point and carry the products into your building or home. If someone else accepts delivery at your building or home then Bidfood has the right to assume that person has your authority to do so on your behalf. If the delivery driver brings the products inside your building or home, Bidfood and or the delivery driver will not be liable for any damage or loss suffered by you or any third party in doing so. Bidfood and its delivery drivers will use best endeavours to deliver as close to the nominated delivery time as possible. Neither Bidfood nor its delivery drivers accept any liability for failure to deliver at the nominated time.


If the products are delivered to your nominated address at a time reasonably close to the nominated delivery time, then you agree the delivery driver may complete delivery by leaving the products at your address even if you or another nominated person is not present to accept delivery.


All property rights and risk in the products passes to you upon delivery.